Privacy Policy

Last updated: January 1, 2025

This Privacy Policy explains how CreateBOL ("CreateBOL," "we," "us") collects, uses and shares information when you use createbol.com and its related services (the "Service"). By using the Service, you agree to this policy.

1. Information we collect

Account information. Your name, email address and an encrypted (hashed) password. If you are on a team, we also store your team and role.

Shipping documents and business data. Information you enter or upload to create bills of lading and related documents, such as shipper, consignee, carrier, bill-to, importer and exporter details, addresses, phone numbers, item descriptions, weights, values, reference numbers, saved addresses, carriers, presets, company names and logos.

Uploaded documents. Files you upload for automatic form filling (such as PDFs and photos of bills of lading, invoices or rate confirmations).

Signature information. When someone signs a document, we record their name, signature image, the date and time, IP address, browser/device information, and a fingerprint of the document. We may also record check-in and check-out times, freight condition notes and exceptions, and photos the signer chooses to upload.

Location (optional). When a signer agrees, their device location (latitude, longitude and accuracy) is recorded with their signature. Signers can decline, and signing still works.

Contact messages. Information you send us through our contact form or by email.

Technical information. IP address, browser type, device information, pages visited and similar log data, collected automatically for security, spam prevention and to operate the Service.

2. Cookies and similar technologies

We use essential cookies to keep you logged in and to protect forms from spam. We store your light/dark theme preference in your browser. If advertising is shown on our public pages, Google and its partners may use cookies to serve and measure ads (see section 5).

3. How we use information

• To provide the Service: create, store, display, share and generate PDFs of your documents, and collect electronic signatures.
• To automatically read uploaded documents and suggest form entries.
• To send emails you request or that are needed for the Service, such as verification codes, signature updates, and team invitations.
• To provide analytics about your own shipments.
• To keep the Service secure, prevent spam, fraud and abuse, and fix problems.
• To respond to your messages and requests.
• To comply with legal obligations.

4. How information is shared

People you choose to share with. When you send a signing link or share link, recipients can view that document and the signatures on it. Public verification pages show a limited summary (such as BOL number, ship date, company names, cities and signature status).

Your team. If you are on a team, team members can see the team's documents, saved addresses, carriers, presets and analytics.

Service providers that help us run the Service, only as needed to provide it:

• Hosting: our web hosting provider stores the Service and its data.
• Artificial intelligence: when you upload a document for automatic form filling, its contents are sent to our AI provider (Anthropic) for processing.
• Email delivery: our email provider sends verification codes, notifications and contact messages.
• Maps and address lookup: address autocomplete uses Google Maps Platform, which receives the text you type into address fields.
• Spam protection: we may use a CAPTCHA service (such as Cloudflare Turnstile) on sign-up, login and contact forms.
• Fonts: our pages load fonts from Google Fonts, which receives your IP address.

Legal reasons. We may disclose information if required by law, or to protect the rights, property or safety of CreateBOL, our users or others.

Business transfers. If CreateBOL is sold or merged, information may be transferred to the new owner under this policy.

We do not sell your shipping documents or business data.

5. Advertising

We may show ads on public pages of our website through Google AdSense. Google and its partners may use cookies to show ads based on your visits to this and other websites. You can opt out of personalized advertising at Google Ads Settings or www.aboutads.info. Learn more about how Google uses information from sites that use its services. Visitors in certain regions are asked for consent before personalized ads are shown. We do not show ads on signing pages, shared documents or inside your account.

Some pages may include partner or affiliate links. If you sign up through one, we may earn a commission. These links are labeled.

6. Data retention

We keep your account and documents for as long as your account is active, so you can access your records. Signed documents may be kept as long as needed for record-keeping and legal purposes. When you ask us to delete your account, we delete or anonymize your information unless we must keep it by law. Server logs are kept for a limited time for security.

7. Security

We use reasonable measures to protect information, including encrypted connections (HTTPS), hashed passwords, private signing links and optional email login codes. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can view and update much of your information in your account. Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, or to object to or limit certain uses. To make a request, contact us at support@createbol.com. We may need to verify your identity first.

California residents: We do not sell personal information for money. You can opt out of personalized advertising as described in section 5.

Visitors in the EEA and UK: We process information to provide the Service you requested, based on our legitimate interests in running and securing it, and with your consent where required (for example, personalized ads and optional location).

9. Information about other people

Shipping documents contain information about other businesses and people, such as shippers, consignees and drivers. If you enter or upload that information, you are responsible for having the right to share it with us for these purposes.

10. Children

The Service is intended for businesses and is not directed to anyone under 18. We do not knowingly collect information from children.

11. International users

CreateBOL is operated in the United States. If you use it from another country, your information will be processed in the United States.

12. Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date above, and for significant changes we may notify you by email or on the site.

13. Contact us

CreateBOL
Email: support@createbol.com
Or use our contact form.