Terms of Service

Last updated: January 1, 2025

These Terms of Service ("Terms") govern your use of createbol.com and its related services (the "Service"), operated by CreateBOL ("CreateBOL," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service for a company, you agree on behalf of that company.

1. What CreateBOL is, and is not

CreateBOL is software for creating, signing, sharing and storing bills of lading and related shipping documents. CreateBOL is not a carrier, freight broker, freight forwarder, customs broker or insurer, and is not a party to any shipment or contract between you and others. We do not transport, inspect or handle freight, and we do not verify the identity of shippers, carriers or receivers.

2. You are responsible for your documents

You are solely responsible for the accuracy, completeness and legality of all documents and information you create, upload or send through the Service, including freight descriptions, weights, freight classes, hazardous materials information, customs values, HS codes and country of origin. You are responsible for complying with all laws and regulations that apply to your shipments, including transportation, hazardous materials, customs and export rules.

Tools such as the freight class calculator, smart warnings and templates are provided for convenience only and are not professional, legal, customs or compliance advice.

3. Artificial intelligence features

The Service can read uploaded documents and suggest form entries, review shipments for possible problems, and fill in customs information using artificial intelligence. AI output can be incomplete or wrong. You must review and confirm all information before using or signing any document. Uploaded documents are processed by our AI provider as described in our Privacy Policy.

4. Electronic signatures

The Service lets parties sign documents electronically. You are responsible for making sure that electronic signatures are acceptable for your transactions and that you send signing links only to the intended people. Each signer agrees that their electronic signature is the legal equivalent of their handwritten signature. We record signing details (such as time, IP address, device and, if permitted, location) to help document signatures, but we do not guarantee that any signature will be legally enforceable in every situation.

5. Accounts and security

You must provide accurate information, keep your password secure, and be at least 18 years old. You are responsible for all activity under your account. Signing links and share links give access to documents, so keep them private and reset them if they are shared by mistake. Tell us right away if you suspect unauthorized access.

6. Teams

A team owner and admins control the team, including inviting and removing members. Documents, saved data and branding created within a team belong to the team. If you leave or are removed from a team, you lose access to the team's data.

7. Acceptable use

You agree not to:

• Use the Service for fraud, cargo theft, identity theft, impersonation, or to create false or misleading documents.
• Upload unlawful content, malware, or information you do not have the right to share.
• Attempt to access other users' data, bypass security or rate limits, or disrupt the Service.
• Scrape, copy, resell or reverse engineer the Service without our written permission.
• Send spam or unwanted messages through the Service.

We may suspend or close accounts that violate these Terms.

8. Your content

You keep ownership of the content you create or upload. You give us permission to store, process, display and transmit it only as needed to provide, secure and improve the Service, including sending it to service providers described in our Privacy Policy.

9. Our property

The Service, including its software, design, templates and branding, is owned by CreateBOL and protected by law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service.

10. Fees

Some features are currently free. We may introduce paid plans or change features in the future. If you choose a paid plan, the price and billing terms will be shown before you buy.

11. Third-party services, ads and links

The Service relies on third-party providers and may show ads or partner links. We are not responsible for third-party services, websites or products, and your use of them is governed by their own terms.

12. Availability and backups

We work to keep the Service available and your data safe, but the Service may be interrupted, and data loss can occur. Keep your own copies of important documents by downloading your PDFs.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE OR ANY OUTPUT, INCLUDING AI OUTPUT AND CALCULATIONS, WILL BE ACCURATE, ERROR-FREE OR UNINTERRUPTED.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CREATEBOL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, FREIGHT, OR GOODWILL, INCLUDING LOSSES FROM SHIPPING DELAYS, CARGO LOSS OR DAMAGE, FINES, CUSTOMS ISSUES, OR ERRORS IN DOCUMENTS. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS ($100).

15. Indemnification

You agree to defend and indemnify CreateBOL against claims, losses and expenses (including reasonable attorneys' fees) arising from your documents, your shipments, your use of the Service, or your violation of these Terms or the law.

16. Ending your use

You may stop using the Service at any time and ask us to delete your account. We may suspend or end access if you violate these Terms or if needed to protect the Service or others. Sections that by their nature should continue (such as 2, 3, 13, 14, 15 and 17) survive termination.

17. Governing law

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Texas, and you consent to their jurisdiction.

18. Changes to these Terms

We may update these Terms. We will change the "Last updated" date above, and for significant changes we may notify you by email or on the site. Continuing to use the Service after changes means you accept the updated Terms.

19. Contact

CreateBOL
Email: support@createbol.com
Or use our contact form.